Terms of Service

1. Agreement to these Terms

These Terms of Service ("Terms") are a binding agreement between you and DMV.AI ("DMV.AI", "we", "us"). They govern your use of our websites, dealer portal, software, AI agent ("Ask DMV.AI"), tools, subscriptions and related services (the "Services"). By creating an account, clicking to accept, subscribing, submitting a deal, or otherwise using the Services, you agree to these Terms. If you use the Services for a business, you confirm you are authorized to bind that business, and "you" includes it.

IMPORTANT: SECTION 17 REQUIRES MOST DISPUTES TO BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION AND WAIVES YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION. PLEASE READ IT CAREFULLY.

2. What DMV.AI is — and is not

DMV.AI is a software-as-a-service (SaaS) platform for the auto industry. We are not a government agency, not a Department of Motor Vehicles, not a New York Private Service Bureau, not a licensed motor vehicle dealer, and not a law firm, accountant or tax advisor. We are not affiliated with or endorsed by any state DMV, tax collector, or tax department.

Where you choose to have a transaction filed, the filing is made by an independent, licensed third-party service provider (a "Partner Bureau"). Partner Bureaus are responsible for their own licensing and for their conduct at the government office. We provide software that prepares, checks, routes and tracks your paperwork.

3. Eligibility and accounts

You must be at least 18 and able to form a binding contract. The Services are intended for motor vehicle dealers, their employees and agents, and other businesses in the auto industry; buyers may use the limited signing and tracking pages we send them.

You are responsible for keeping your login credentials confidential, for everything that happens under your account, and for the accuracy of your account and dealership information. Tell us promptly at dealers@dmv.ai if you suspect unauthorized use.

4. Your responsibilities for deals and documents

You are solely responsible for the accuracy, completeness, legality and authenticity of every document, signature, VIN, odometer reading, price, tax amount, identity document and other information you or your buyers submit. You represent that you have the right and all required consents to submit it, including from your buyers.

You will not submit forged, altered, stolen, or fraudulent documents, or use the Services for title washing, odometer fraud, identity theft, tax evasion, money laundering, or any other unlawful purpose. We may refuse, pause or report any transaction we reasonably believe is unlawful.

You remain responsible for complying with all dealer licensing, consumer protection, privacy, sales tax, titling, registration and record-keeping laws that apply to you.

5. Fees, estimates and government charges

Fee, tax and turnaround figures shown by our calculators, pricing pages and AI agent are estimates only. Government fees, tax rates and rules change, and the amount actually due is set by the government office. You are responsible for all government fees, taxes, penalties and shipping charges, even if they differ from an estimate.

Turnaround times are targets, not guarantees. Government offices, Partner Bureaus, carriers and incomplete paperwork can cause delays outside our control.

6. Subscriptions, billing and cancellation

Paid plans (such as DMV.AI Dealer Tools) are billed in advance on a recurring basis until cancelled. By subscribing you authorize us and our payment processor to charge your payment method each billing period. Prices may change on notice before your next billing period.

You may cancel at any time from your billing portal; cancellation takes effect at the end of the current period. Except where required by law or stated in our Refund Policy, fees are non-refundable and there are no refunds or credits for partial periods.

Per-deal service fees are earned when a deal is submitted for processing. Unpaid amounts may result in suspension.

7. AI features

Ask DMV.AI, document checks, auto-fill and similar AI features generate automated output that may be incomplete, outdated or wrong. AI output is general information, not legal, tax or professional advice, and is not a promise of any result. Review all AI output and verify it against official sources before relying on it. Conversations may be reviewed by our staff to respond to you and improve the Services.

8. Electronic signatures and records

You agree that documents may be signed and delivered electronically through the Services, as described in our Electronic Signature Consent. You are responsible for confirming that each signer is who they claim to be and that electronic signatures are accepted for the particular form and state. Some forms must be signed in ink or on official security paper.

9. Acceptable use

You will not: (a) copy, scrape, resell or sublicense the Services or their data; (b) reverse engineer or attempt to access source code or non-public areas; (c) interfere with security or performance; (d) upload malware; (e) use the Services to build a competing product; (f) share accounts outside your dealership; or (g) violate any law or third-party right.

10. Intellectual property

DMV.AI and its licensors own the Services, software, content, fee tables, guides, designs and trademarks. We grant you a limited, revocable, non-exclusive, non-transferable license to use the Services for your internal business during your subscription. You keep ownership of the data you submit and grant us a license to host, process and use it to provide, secure and improve the Services and as described in our Privacy Policy. Feedback you give us may be used without obligation.

11. Third-party services

The Services rely on third parties such as Partner Bureaus, payment processors, cloud hosting, AI model providers, VIN decoding services, carriers and government systems. We are not responsible for their acts, omissions, availability or content.

12. Suspension and termination

We may suspend or terminate your access at any time if you breach these Terms, fail to pay, create risk or legal exposure for us, or if required by law. You may stop using the Services at any time. Sections that by their nature should survive (including 4, 5, 10 and 13–19) survive termination.

13. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES, AI OUTPUT, ESTIMATES AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OR ERROR-FREE OPERATION. WE DO NOT WARRANT THAT ANY GOVERNMENT OFFICE WILL ACCEPT A FILING OR THAT ANY PLATE, REGISTRATION OR TITLE WILL ISSUE BY ANY DATE.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DMV.AI AND ITS OWNERS, OFFICERS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DEALS, GOODWILL OR DATA, OR FOR GOVERNMENT FEES, TAXES, PENALTIES, STORAGE, FLOOR-PLAN OR UNWIND COSTS, EVEN IF ADVISED OF THEIR POSSIBILITY.

OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICES IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THESE MAY NOT APPLY TO YOU.

15. Indemnification

You will defend, indemnify and hold harmless DMV.AI and its owners, officers, employees, agents and Partner Bureaus from any claims, losses, liabilities, damages, fines, penalties, costs and expenses (including reasonable attorneys' fees) arising from: your use of the Services; information or documents you or your buyers submit; your vehicle sales; your breach of these Terms; or your violation of any law or third-party right.

16. Time limit to bring claims

To the extent permitted by law, any claim relating to the Services must be brought within one (1) year after it arises, or it is permanently barred.

17. Binding arbitration and class action waiver

Informal resolution first. Before starting arbitration, you agree to email dealers@dmv.ai a written description of your claim and try in good faith to resolve it for 60 days.

Agreement to arbitrate. You and DMV.AI agree that any dispute, claim or controversy arising out of or relating to these Terms or the Services (including their formation, scope or enforceability) will be resolved by final and binding individual arbitration, not in court, except that either party may (a) bring an individual claim in small claims court, or (b) seek injunctive relief in court for infringement or misuse of intellectual property.

Rules. Arbitration will be administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules (or, if you are an individual consumer, its Consumer Arbitration Rules), before one arbitrator. The Federal Arbitration Act governs this Section. The arbitrator may award the same individual relief a court could, but only in favor of the individual party seeking relief and only to the extent needed for that party's individual claim.

CLASS ACTION AND JURY TRIAL WAIVER. YOU AND DMV.AI EACH AGREE THAT CLAIMS MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OF MORE THAN ONE PERSON. YOU AND DMV.AI EACH WAIVE THE RIGHT TO A JURY TRIAL.

Mass filings. If 25 or more similar demands are filed by or with the help of the same counsel or coordinated parties, they will be administered in batches under the AAA's mass arbitration procedures, and the parties agree to cooperate in good faith to reduce fees.

Opt-out. You may opt out of this arbitration agreement by emailing dealers@dmv.ai within 30 days after you first accept these Terms, with your name, dealership and a clear statement that you opt out of arbitration.

Severability. If the class action waiver is found unenforceable for any claim, that claim (and only that claim) must be severed and heard in court after the arbitration of any remaining claims, and the rest of this Section still applies.

18. Governing law and venue

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law rules, and by the Federal Arbitration Act. For any matter not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in New York County, New York.

19. General

We may change these Terms by posting an updated version; material changes take effect on notice, and continued use means you accept them. These Terms, together with the policies linked from them, are the entire agreement between us. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in a merger, acquisition or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control.

Contact: DMV.AI, dealers@dmv.ai, 888-880-8888.